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What is timed entry?

Guests are required to book a visit date and entry time to our parks online before their visit, due to our safe distancing measures.

How do I select the timing I want on your website?

For new purchases, please select your preferred visit date and arrival time via our online ticketing portal.

If you already have a ticket but have not selected your timing, please click here to select the date stated on your ticket and choose your arrival time.

Must I arrive on the dot for my selected timing? I choose a 10:00am timeslot, must I be at the park at 10:00am sharp?

Please arrive on time or no later than 45 minutes from your selected time.

For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter.

Why are you introducing timed entry to all your parks?

To prevent crowding, we introduced time-based admission with limited tickets per time slot.

Does timed entry mean I have to exit the park after a certain period?

There is no time limit to how much time you may spend in our parks during opening hours.

I arrived on time. Why am I still not allowed to enter the Park, and how long must I wait to enter?

As the park capacity has been reached, we request that you wait to enter the park for safe distancing.

What happens if I arrive more than 45 minutes after my selected time? Can I get a refund or change my date of visit?

Please arrive no later than 45 minutes from your selected time. If the park capacity has been reached, please wait to wait to enter the park.

What if the timeslot I want is not available?

If your preferred timeslot is not available, please select another timeslot.

Why is Night Safari only open a few days a week, and why for such short hours?

The safety of our guests is a top priority for us. To help us ease into operations, we are re-opening Night Safari from Thursday to Sunday, Public Holidays and eve of Public Holidays, from 6. We will review this as we continue to move through Phase 2 of re-opening, and look forward to full operations soon.